Challenges and solutions for delivering homecare and respite services during Covid-19
The COVID-19 pandemic has magnified some growing concerns regarding home care, residential, and respite care in Canada. Many families depend on these services to ensure their child remains safe and healthy while at school, at home, and when the family needs to rest and restore themselves. Some have observed that pandemic planning has been sector-based instead of health systems-based and homecare and respite have not been involved in this planning from the outset. The agencies and organizations providing home and respite care have been working tirelessly behind the scenes to catch up with and to stay ahead of the challenges from the pandemic.
This session will:
• provide the context related to pandemic planning in these sectors
• explore actions some agencies have taken to maintain services and minimize risks for staff and clients
• look ahead to building on lessons learned and ensuring these agencies and organizations are part of the system-wide pandemic planning now and in the future
There will be time for questions and discussions.
Susan Bisaillon is a healthcare executive with over 30 years of experience in academic and large community healthcare organizations as well as the community. She has expertise in leading health system transformation and providing a coordinated approach across systems to improve organizational effectiveness. As a healthcare leader, Susan has overseen operations in various clinical programs, patient flow, infection prevention and control and implementation of strategic priorities associated with a hospital merger. Currently, she is Chief Executive Officer at The Safehaven Project for Community living in Toronto. As a healthcare leader, Susan is recognized for her strategic and operational experience, focus on quality and leading system change. Prior to Safehaven, she was Chief Operating Officer at Oakville Trafalgar Hospital. At Trillium Health Partners she was Associate Vice President, Operational Coordination and pre-merger at Trillium Health Centre held the positions of Executive Director of Clinical Operations and Director of Neuroscience/Musculoskeletal Health System and Complex Care. At the University Health Network she assumed several leadership positions including Clinical Educator in Critical Care, Clinical Nurse Specialist in Cardiology, and Nurse Manager for the Coronary Intensive Care Unit and Cardiac Catheterization Labs in the Peter Munk Cardiac Program. Susan holds a Master of Science in Nursing from the University of Toronto, a Bachelor of Nursing from Memorial University in Newfoundland, and a Registered Nursing diploma from Western Memorial Regional Hospital in Corner Brook, Newfoundland. Susan is a surveyor with Accreditation Canada and Accreditation Canada International.
Kaiyan Fu is a Registered Nurse, Certified Health Executive and Certified Human Resources Professional. As Vice President, Professional Practice & Quality at SE Health, she provides leadership to advance professional practice in nursing, therapy, personal support, and long term care. In this role she leverages best-in-class clinical approaches for defining organizational protocols and standards, and monitoring implementation and operational performance. Kaiyan’s career path includes; Chief Executive Officer at the Yee Hong Centre for Geriatric Care, one of the largest not-for-profit long term and community care organization in Canada, Director of Nursing Innovation and Change Management at St. Michael’s Hospital, an eminent leading academic health sciences centre in Canada, National Health Services Consulting Manager at Deloitte and Provincial Chief Nursing Officer with the Ontario Ministry of Health and Long Term Care. She has served on the Boards of Accreditation Canada, the Registered Nurses Association of Ontario and the Canadian College of Health Leaders GTA Executive Committee. Kaiyan is fluent in both Mandarin and Cantonese.